A six-week Skill Coach pilot and practical manager playbook helped participants feel more confident supporting their direct reports’ growth goals.
Title held
Program Manager, On-Demand Learning
Dates
August 2023 – January 2025
29%
Increase in pilot participants’ reported confidence after six weeks
The business challenge
Internal surveys showed employees were dissatisfied with manager-provided development support. Managers needed practical help with development conversations.
My role and scope
Identified Degreed Skill Coach, recruited volunteer managers, and ran a six-week pilot.
Personally created a step-by-step playbook with weekly activities and sample team communications.
Key decisions
Test the tool with volunteers recruited through #managing-at-uber before broader adoption.
Pair the platform with low-lift weekly activities so managers had a practical way to use it.
What I built
Built the manager playbook and pilot materials.
Launched the six-week pilot with weekly assignments and sample communications.
How I worked with others
Recruited managers through Uber’s manager Slack community and supported their use of Skill Coach with resources for conversations with direct reports.
Results and measurement
Pilot participants’ reported confidence supporting direct reports’ growth goals increased 29% — from 3.5 to 4.5 on a five-point scale.
This measures participant confidence, not demonstrated employee performance or business productivity.
What this demonstrates
Manager capability and employee development, combining a practical learning approach with hands-on program delivery.
