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Learning Experience & Technology Leader

I build learning programs that close skill gaps and turn learning into action.

I connect learning design, technology, and business priorities to build practical programs and scalable systems—helping people develop skills and organizations put learning to work.

Start with the learner. Build the system around them.

Employment experience

Uber
Global onboarding, manager development, and learning systems.
Ready
Clinical and regulatory guidance made practical for frontline teams.
Adult education
City College of San Francisco and Academy of Art University.
Portrait of Ruth Crossman.

Hi, I’m Ruth. I’m glad you’re here.

I care about making learning useful—helping people build skills, feel confident, and put new ideas into practice. I start by listening, make the complicated parts clearer, and build something people can use.

Take a look around. I’d love for you to get to know my work.

Warmly,

Ruth

Results

Results that matter.

See my experience
29% increase
Skill Coach pilot participants’ reported confidence supporting growth goals after a six-week pilot.
43% fewer
LMS administrator ticket escalations in the quarter following the self-service support redesign.
20% increase
Compliance for high-priority courses within one year of the LMS governance launch; distinct from overall mandatory-training completion.

Featured work

From fragmented learning to better experiences.

Selected work

Uber

Helping managers support employee development

A six-week Skill Coach pilot and practical manager playbook helped participants feel more confident supporting their direct reports’ growth goals.

29%Increase in pilot participants’ reported confidence after six weeks

Uber

Making administrator support self-service

A topic-organized study guide and Slack-powered support chatbot reduced LMS administrator ticket escalations 43% in the following quarter.

43% fewerLMS administrator ticket escalations · following quarter

Uber

Making required learning easier to prioritize

Risk-based course triage and a ServiceNow dashboard helped learners see what needed attention; high-priority course compliance increased 20% within a year.

20% increaseHigh-priority course compliance · within one year

Explore all work

What colleagues say

In their words.

“Ruth brings a calm, steady presence to the work”
Sean Lopez

Sean Lopez

Graphic Designer at Uber

LinkedIn
“She never got lost in the details; she always kept the broader goal in view”
Annabelle Doran

Annabelle Doran

Senior Program Manager, Office of the CTO

LinkedIn
“Her extensive knowledge in adult learning theory is a valuable asset”
Julia Tran

Julia Tran

Program Manager at The English Center

LinkedIn
Read full recommendations
Hiking with her husband.Cusco, Peru.Amsterdam canals.Paris.

About Ruth.

My mission is to help people build skills to access new opportunities and perform better in their current roles — and to create the structures that set them up for success.

Let's talk

Better learning starts with understanding people.