Graduate Education
MA in English
Focus on adult education and multilingual/multicultural learners
San Francisco State University
The Journey
Experience.
My work began in adult education and grew into organizational learning — designing experiences, improving platforms, and creating the structures that help learners succeed.
Experience across
Organizations shown represent employment experience.
Career
January 2025 – Present
Learning Systems Manager
Uber
CurrentThe question
“How do you make learning easier to find, finish, and support at scale?”
My work spans global onboarding, manager development, and learning systems leadership. I also led Uber’s first enterprise-wide AI upskilling academy, facilitating global enablement sessions and iterative curriculum updates—helping people adopt AI tools while building the systems that support learning.
Read the Uber case studyAugust 2023 – January 2025
Program Manager, On-Demand Learning
Uber
The question
“How do you help managers support employee development while making learning easier to access and administer?”
I ran empathy interviews with Degreed power users and led content cleanup and vendor rationalization. I built and managed a distributed global LMS administration team, established a self-service knowledge system, and led administrator workshops. I also recruited managers and ran a six-week Skill Coach pilot with a practical manager playbook.
Highlights: 29% increase in pilot participants’ reported confidence after six weeks (3.5 to 4.5 out of five)
Read the Uber case studyMay 2021 – August 2023
Instructional Designer
Uber
The question
“How do you help new hires understand cultural values and apply them in their day-to-day work?”
I redesigned global new-hire onboarding to be shorter, more interactive, and consistent across regions. Through empathy interviews and analysis of how leaders discussed Uber’s values, I designed a sequence of peer conversations and small-group workshops connecting values, business priorities, and everyday decisions.
Read the Uber case study
September 2020 – May 2021
Instructional Designer
Ready
The question
“How do you upskill a fast-growing frontline team in a high-compliance environment?”
Digital training in a fast-moving healthcare environment: patient-safety event reporting and care for older adults, built with legal and medical experts.
Read the Ready case study
Earlier experience
September 2016 – May 2020
Curriculum Designer
City College of San Francisco
The question
“How do you help a department move to hybrid learning?”
Built reusable LMS course shells, ran instructor training and office hours, created a Business English curriculum, and supported the transition to remote learning in spring 2020.
Highlights: 10% increase in hybrid course adoption through faculty training
2014 – 2017
English for Art Purposes
Academy of Art University
The question
“How do you engage overloaded learners in a course they need?”
Designed a hybrid English for Art Purposes curriculum in Moodle using video, audio, reading, and quizzes. My courses became a template adopted by other departments, and I trained instructors.
2011 – 2014
Workplace English and Computer Literacy
The English Center
The question
“How do you build a curriculum where none exists?”
Built Workplace English and Computer Literacy curricula, assessments, and standards; hired, trained, and supervised instructors.
Highlights: 80% completion in a 32-week cohort
Education
Education
The foundation in adult learning behind my approach.
Undergraduate Education
Bachelor of Arts, Political Science and Government
Barnard College
What's next
Better learning starts with understanding people.
If you're building a learning experience, improving a learning ecosystem, or looking for someone who connects design with delivery, I'd welcome a conversation.